Privacy Policy

Last updated: August 27, 2025

1. Who are we?

Cyberservers is a sole proprietorship registered with the Dutch Chamber of Commerce under number [KVK NUMBER] and located in Dordrecht, Netherlands. We specialize in web design, hosting and website maintenance for entrepreneurs, freelancers and individuals.

Contact details:
Company name: Cyberservers
Address: Rijksstraatweg 83B, Dordrecht
E-mail: customersupport@cyberservers.nl
Phone: +31 6 53680382
CoC number: 96603240

2. Why this privacy policy?

We value your privacy. In this privacy policy we explain what personal data we collect, why we collect this data and how we handle your data. This privacy policy has been drawn up in accordance with the General Data Protection Regulation (GDPR) and the Dutch GDPR Implementation Act.

3. What data do we collect?

3.1 Contact form

When you fill out our contact form, we collect the following data:

  • Required data: Name, email address, message
  • Optional data: Phone number, company name, package preference
  • Technical data: IP address, browser information, submission time

3.2 Website Analytics

We use Google Analytics to understand how visitors use our website. This data is anonymized and contains:

  • Page visits and usage duration
  • Geographic location (country/region)
  • Device and browser type
  • Referring websites

3.3 Cookies

Our website uses the following cookies:

  • Functional cookies: For language preferences and website performance
  • Analytical cookies: Google Analytics for website statistics
  • No tracking cookies: We do not use cookies for advertising or social media tracking

4. Why do we use your data?

4.1 Legal basis

We process your personal data based on the following legal grounds:

  • Your consent: For receiving quote requests
  • Contract performance: For delivering our services
  • Legitimate interest: For website improvements and customer service

4.2 Purposes

We use your data exclusively for:

  • Answering your questions and requests
  • Preparing and sending quotes
  • Executing assignments and contracts
  • Providing customer service and technical support
  • Improving our website and services
  • Complying with legal obligations (accounting law, VAT law)

5. How long do we keep your data?

Type of data Retention period Reason
Contact form data 2 years Follow-up potential customers
Customer data (active customers) Duration of service + 7 years Contract execution + accounting law
Invoice data 7 years Accounting law, tax law
Website analytics 26 months Google Analytics standard

6. With whom do we share your data?

6.1 Third parties

We only share your data with trusted third parties who help us with our services:

  • Hosting providers: For hosting your website (within EU)
  • Google Analytics: For website statistics (anonymized)
  • Accountant: For financial administration (if necessary)
  • Freelancers/partners: For specific project components (under confidentiality agreement)

6.2 International transfer

Your data is processed within the EU in principle. If data is processed outside the EU, this only happens:

  • With your explicit consent
  • With adequacy decisions from the European Commission
  • With appropriate safeguards (Standard Contractual Clauses)

7. Security of your data

We take appropriate technical and organizational measures to protect your data:

  • SSL certificates: All data transfer is encrypted
  • Access security: Limited access to personal data
  • Regular backups: Secure storage with encryption
  • Updates: Software and systems are regularly updated
  • Awareness: Training in privacy and data security

8. Your rights

Under the GDPR you have the following rights:

Right of access

You can ask what data we have about you.

Right to rectification

You can have incorrect data corrected.

Right to erasure

You can request to delete your data.

Right to restriction

You can have processing restricted.

Right to data portability

You can request your data in a readable format.

Right to object

You can object to processing.

8.1 Exercising rights

To exercise your rights, you can contact us via:

  • Email: customersupport@cyberservers.nl
  • Phone: +31 6 53680382
  • Mail: Rijksstraatweg 83B, Dordrecht

We respond to your request within 30 days. To verify your identity, we may ask you to send a copy of your ID (with photo and social security number covered).

9. Complaints

Do you have a complaint about how we handle your personal data? Please contact us first. If we cannot resolve it together, you can file a complaint with the Dutch Data Protection Authority:

Dutch Data Protection Authority
Postbus 93374
2509 AJ THE HAGUE
Phone: 088 – 1805 250
Website: autoriteitpersoonsgegevens.nl

10. Cookies and tracking

10.1 Cookie policy

Our website uses cookies to improve functionality. By using our website, you consent to the use of cookies in accordance with this policy.

10.2 Google Analytics

We use Google Analytics with the following privacy-friendly settings:

  • IP anonymization is enabled
  • Data sharing with Google is disabled
  • Retention period is set to 26 months
  • Demographics and Interest reports are disabled

10.3 Disable cookies

You can disable cookies in your browser settings. Note: this may limit the functionality of our website.

11. Minors

Our services are aimed at entrepreneurs and adults. We do not knowingly collect data from persons under 16 years of age. Parents who suspect we have collected data from their child can contact us.

12. Changes

We may change this privacy policy. The most current version is always on our website. For important changes we will inform you by email (if we have your email address).

13. Applicable law

This privacy policy and all disputes arising from it are exclusively governed by Dutch law. Disputes will be submitted to the competent court in the Netherlands.

14. Contact

For questions about this privacy policy or about the processing of your personal data, you can contact us:

Cyberservers
Email: customersupport@cyberservers.nl
Phone: +31 6 53680382
Address: Rijksstraatweg 83B, Dordrecht
CoC: 96603240

Disclaimer: This privacy policy has been prepared in accordance with applicable law as of August 2025. While we do our utmost to be compliant, we advise you to seek legal advice if in doubt.